Best Customer Support Ever

MeqTrader · May 1, 2023

Last weekend the spring of my 9 year old Heusinkveld Pro Pedals broke, searching online to find a suitable replacement spring I kept going round in circles so I thought I'll just ask Heusinkveld directly what they would recommend and/or what the exact specs were off the spring. Mind you this was Sunday afternoon. Within 2 hours I received an email that said they could just send me a replacement spring for the clutch as well as (since I asked if the gas pedal spring was different) a replacement one for the gas pedal. Today early morning I received an official support order for 0 euro and later that day received confirmation it would be shipped.

I am 51 years old and all my life I have never ever experienced such dedicated customer service ever especially not in retail. So if you are wondering why Heusinkveld and you look at some rando AliExpress pedals, remember this. Lots of big corporations can learn a lesson.

Neilski · May 1, 2023

Yeah, they seem to have a name for going above and beyond for customers. Nice to see...

Elaphe · May 1, 2023

Once I broke the connector of my HE handbrake by bending it by accident. I told them what happened and sent me a new connector for free, saving my handbrake. They definitelly have gained a reputation with the way they behave with its customers, an example to follow.

Zoof2 · May 1, 2023

There customer support is excellent and a credit to them.

RedBull48 · May 11, 2023

There are countless stories of such experiences. I have had several positive interactions with HE support as well. These types of gestures build a loyal and long term customer base, and why I will continue to use them in my sim racing adventures long term.

782369 · May 12, 2023

I broke an elastomer on my heusinkveld pro’s, wrote to them wanting to buy a replacement. Instead they sent me a new set for free, great customer service!

Clover11 · May 14, 2023

I've also had fantastic support from them. I read it before buying from them, and experienced it myself and keep reading about it over and over. Always glad to see it.

Elaphe · May 15, 2023

An urban legend tells that if you e-mail HE asking them how to clean your dirty pedals they send you a brand new set for free.

GaryM05 · Saturday at 21:02

+1 for great support from Heusinkveld. I once bought their sequential shifter, used from someone online and it didn't include all of the handle extensions or knobs. They noticed this on the online FS post the seller made, and sent me the missing parts for free (and I didn't even buy the shifter from them)! I'm an HE fan for life!